Definitions

‘Customer’, ‘you’ or ‘your’
Means an individual who: (a) subscribes for, uses or receives, has used or received, or applies to use or receive GO SUSTAINABLE services; (b) corresponds with GO SUSTAINABLE; and/or (c) is a user of this website.

1. What type of personal information does GO SUSTAINABLE collect?
During your interaction with GO SUSTAINABLE website, GO SUSTAINABLE may use a browser feature called a ‘cookie’ to collect information anonymously and track your patterns on GO SUSTAINABLE websites. A cookie is a small text file containing a unique identification number that identifies your browser to GO SUSTAINABLE computers each time you visit one of the GO SUSTAINABLE websites using cookies. Cookies tell GO SUSTAINABLE which pages of its websites are visited and how many people visited each web page. This helps GO SUSTAINABLE to enhance the online experience of visitors to the GO SUSTAINABLE websites. Cookies also serve to identify your computer so that your preferences can be saved for future visits. GO SUSTAINABLE is not working with any third parties that use these cookies to help us with traffic management, research and analytics.

The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to refuse either to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on GO SUSTAINABLE website.

2. Why does GO SUSTAINABLE collect and use personal information?
GO SUSTAINABLE collects and uses your personal information for the following purposes:
to establish and maintain a responsible commercial relationship with you;
Where we have a legitimate interest, such as to provide you with our services; for research and statistical purposes, to understand your needs as a Customer and your eligibility for services;
to recommend particular services and opportunities to its Customers;
to provide information to you about developments and new services;
to develop, enhanced services and services to its Customers;
to provide customer support;
to meet GO SUSTAINABLE legal and regulatory requirements;
to send you information, updates you have requested; and
to answer your questions in relation to the services we provide you or in relation to this Privacy Policy.

3. How does GO SUSTAINABLE obtain your consent?
Sometimes GO SUSTAINABLE may request your consent before processing your personal information. If so, the form of consent sought by GO SUSTAINABLE may vary, depending upon the circumstances and the type of personal information processed. In determining the form of consent obtained from you, GO SUSTAINABLE considers the sensitivity of the information and your reasonable expectations, so that you understand the nature, purpose and consequences of the collection, use and/or disclosure of your personal information. GO SUSTAINABLE will always seek express consent when the personal information is likely to be considered sensitive. Sensitive personal information means information about an individual’s: race; ethnic origin; politics; religion; trade union membership; genetics; biometrics; health; sex life; or sexual orientation.

Consent may be obtained in any one of the following ways:
an application form may be used to seek consent, collect Personal Information and inform the Customer of the use that will be made of the Personal Information. By completing and signing the form, the Customer is giving consent to the collection and the specified uses;
a series of tick boxes may be used to allow the Customer to request that their names and addresses are not given to other organisations;
orally when information is collected over the telephone; or at the time a Customer uses our services
You may withdraw your consent at any time, although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful. This includes your right to withdraw consent to us using your personal information for marketing purposes. If you wish to withdraw your consent to certain collection, retention, use or disclosure of personal information, please contact us using the website contact us page.

4. What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the Personal Information necessary, or you refuse or withdraw your consent for the processing of your Personal Information, where this information is necessary for us to provide services to you, we may not be able to provide you with that particular service. We will explain the impact on you at the time, to help you with your decision.

5. Who does GO SUSTAINABLE share Personal Information with?
We share your Personal Information with trusted third parties where we have retained them to provide services that you have requested. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We share your Personal Information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing inbox houses and function co-coordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

Where required we share your Personal Information with other third parties: to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our website, our business or the public.

GO SUSTAINABLE does not sell your Personal Information.

6. Will your Personal Information be transferred outside of the country?
In the event that a third party service provider is located in a foreign country, your Personal Information may be processed and stored in such other foreign country. In such circumstances, the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever your Personal Information is transferred to a foreign country, we will ensure that appropriate safeguards are put in place in relation to that transfer.

The data processing and data transfer shall be undertaken in accordance with the applicable ADGM Data Protection Regulation.

7. How does GO SUSTAINABLE safeguard your Personal Information?
The nature of the safeguards varies depending on the sensitivity of the Personal Information, the scope of the Personal Information, and the method of storage of that information. More sensitive types of Personal Information will be safeguarded by a higher level of protection, such as encryption. If you would like more information about the safeguards we have in place, please contact us by using the contact us page on this website.

8. How long does GO SUSTAINABLE retain your Personal Information?
Personal Information collected by GO SUSTAINABLE will be retained in accordance with applicable legal requirements. Personal Information shall be deleted if the data is no longer required and there is no legal requirement to maintain that information.

9. What are your rights?
By law you have a number of rights when it comes to your Personal Information. Further information and advice about your rights can be obtained by the data protection regulator in your country.

The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.

The right of access
You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your information in accordance with data protection law.

The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.

The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

The right to data portability
You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

The right to lodge a complaint You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.

You may exercise any of the above rights by submitting a request using the contact us page on this website.

In certain circumstances, GO SUSTAINABLE may not be able to provide access to all the Personal Information it holds, for example, when the disclosure would reveal confidential business information; if the Personal Information is protected by solicitor-client privilege, or if the Personal Information was collected during an inquiry into a breach of contract or violation of a law.

10. How can I challenge compliance and offer suggestions?
You may direct any questions or inquiries with respect to the privacy principles outlined above or about GO SUSTAINABLE privacy practices described in its Privacy Policy using the contact us page on this website.

GO SUSTAINABLE will investigate all complaints and respond to all questions asked by you. If a complaint is found to be justified, GO SUSTAINABLE will take appropriate measures to resolve the complaint, which may include amending its policies and procedures.

11. Your role in protecting your Personal Information
Please remember that GO SUSTAINABLE Privacy Policy and our use of your Personal Information only applies to the information you provide. We caution that if you disclose Personal Information or sensitive Personal Information through use of the Internet such as through chat rooms, communities, bulletin boards or other public online forums, this information is not collected by or for GO SUSTAINABLE but may be collected and used by other persons or companies over which GO SUSTAINABLE has no control. GO SUSTAINABLE is not responsible for privacy statements, privacy compliance or other content of any website not owned or managed by GO SUSTAINABLE.

GO SUSTAINABLE does its best to protect and safeguard Personal Information and we believe there are safeguards you should take as well. Do not share your Personal Information with any third party unless you clearly understand the purpose of the request and you know with whom you are dealing. Do not keep sensitive Personal Information in your email inbox or on Webmail.

12. Updating this Privacy Policy
GO SUSTAINABLE will update this Privacy Policy to reflect the changes in our practices and in order to comply with applicable laws. GO SUSTAINABLE may modify or remove portions of this Privacy Policy when it feels it is necessary and appropriate. Where we do make any changes to this Privacy Policy, we will let you know. This Privacy Policy was last updated on 01st Jan 2024..